UBL FAQ (Frequently Asked Questions)

GENERAL UBL FAQ

How long has Ultrabrightlights been in business?

We are proud to say that we have been in the HID (Xenon) Lighting industry for 10 years, since 2000. Once a hobby became a part time job is now a full time passion.

How can I place an order?

You can place your order securely through our website or call us at (800)970-4437 and place your order by phone.

Do you stock your products or do you drop ship from a third party?

We do not believe in putting our reputation into someone else's hands which is why we stock, assemble and ship 100% of our orders. This gives us full control of our inventory, customer service and warranty processes.

Do you offer vendor discounts and dealer memberships?

We offer drop shipping services to online vendors as well as dealer accounts for automotive stores and shops. Contact us to set up an account and start placing orders today!

How can I be sure my information is secure when placing an order?

Our website is secured by GoDaddy's Extended SSL Verification Certificate. For more details please visit the following link: Ultrabrightlights GoDaddy SSL Certificate

Where are you located?

Our warehouse is located in Hollywood, Florida off the Pembroke Rd Exit 19 on the I95.

Is local pickup available?

Absolutely! Please contact us to make arrangements for product pick up.

Do you offer installation services?

We offer Third-Party Installation Services in the Hollywood- North Miami area.

HID (High Intensity Discharge) FAQ

What is HID (XENON) Lighting?

HID stands for High-Intensity Discharge. Automotive HID lamps are commonly called "Xenon Headlights". These are the lighting systems often seen on high-end luxury cars such as Lexus, BMW, Mercedes and Audi among others. Our products allow you to convert the standard halogen bulbs to an HID (XENON) light system producing 3 times more light on the road without having to pay $2000+ at the dealer.

What does an HID Conversion Kit come with?

Each HID Conversion Kit comes with:

What is the right bulb size and setup for my vehicle?

There are two distinct setups for HID Lighting, single beam and Bi-Xenon. The first step to determine what HID Conversion Kit to order is to look up the bulb size on Sylvania.

If Sylvania specifies one bulb for low beam and a separate bulb for high beam, then you will need the single beam setup. 99 percent of the time, the low beam is the size you are most interested in.

If Sylvania specified one bulb for low & high beam, you have the option of choosing between a single beam HID kit and a bi-xenon HID Kit.
The following are the Bi-Xenon bulb sizes:

Choosing a Bi-Xenon HID Kit will provide HID Lighting for the low beam as well as instant HID Lighting for the high beam using only 1 set of HID Ballasts. Choosing a single beam HID Kit for one of the above four bulb sizes will provide HID Lighting for the low beam but eliminate use of the high beam on the vehicle. Switching the high beam in this case will cause the HID lights to turn off.

What is Low beam, Hi Beam & Fog Light?

Low Beam - Everyday driving lights
High Beam - Used to see further down the road
Fog Lights - Project light towards the ground immediately in front of the vehicle.

What does 3000K, 5000K, 6000K, 8000K, Etc mean?

These numbers refer to the color temperature of the light emitted from the bulb. Because every customer's preference varies, this is based on preference. As the number increases, the light produced will contain more color and emits less light on the road.
If your only concern is maximum amount of light on the road, we recommend the 5000K.
If you are interested in seeing a certain shade of blue or purple light you should consider 8000k, 10000k, 12000k and our HP & QP colored bulbs.
The most popular is the 6000K, producing a perfect balance of color and light output on the road. We describe it as a crystal white with a slight hint of blue.

What is K (Kelvin) and which one is right for me?

3000K produces a yellow colored light typically used for the fog lights.
5000K is a warm white, similar to Factory Installed HID Systems.
6000K is a cool white. Best balance of color and light output. Most popular.
8000K- 12000K will produce noticeable amounts of blue colored light.

What are Bi-Xenon HID Xenon Kits? Will it work for my car?

Bi Xenon HID Kits use one set of ballasts to produce HID Light in the low beam and hi beam of the vehicle. Bi-Xenon HID Kits can only be used in vehicles using one of the following four bulb sizes:
H4 (9003/HB2)
9007 (HB5)
9004 (HB1)
H13 (9008)

How does a Bi-Xenon HID Xenon Kit work?

Our Bi-Xenon HID Conversion Kits work by having one HID (Xenon) bulb for both, hi and low beam. The bulbs utilize a magnetic mechanism underneath the base of the bulb that instantly triggers when switching between beams inside the vehicle. These magnets are activated through a controller wiring harness allowing the bulbs to change the angle of the light without having to re-ignite or restart.

I have Sealed Beam Lamps, how do I convert to HID (Xenon)?

We offer Sealed Beam Conversion Lamps that allow use of H4/9003 bulbs. They will work with our H4 HID Bulbs and allow you to convert to HID Lighting.

What is the relay wiring harness? Do I need it?

The relay wiring harness is used for certain vehicles that have day time running lights using low beam bulbs or for older model vehicles that do not supply enough power to light the HID's consistently via the stock headlight connector. If you are frequently seeing only one light go on and having to switch the lights on and off before the second ones ignites there is a great possibility the relay wiring harness will help. Featuring inline fuses and relay it connects to the vehicles battery and provides a direct power supply for the HID's to power on at the same time, all the time.

What is a canceller kit? Do I need it?

The HID Conversion Kits that we sell are all 35W. With halogen bulbs running at 55W, certain vehicles pick up this drop in wattage and cause the HID's to strobe on and off. In this case, they require the canceller kit to allow the HID's to function properly. The Canceller kit has built in resistors and capacitors that simulate a 55W current to the vehicles computer and eliminate any error lights, strobing or flickering that might be going on.

What is the average life of an HID Xenon Kit?

This depends on the usage rate of the HID system. In general, the ballasts tend to last upward of 5 years and bulbs require replacement after 3 years. Please pay close attention to the warranty periods of our items as it will cover any bulbs or ballasts that might go out in that time period.

SHIPPING FAQ

If I order today, when will my product ship out?

All orders received by 3PM EST ship the same day. UPS Expedited Orders received by 5PM EST ship the same day. All other orders will ship the next business day. All weekend orders are shipped on Monday.

Do you ship International?

Yes, we offer world wide shipping via UPS or USPS.

Where do you ship from?

We are located in Miami, Florida. Zip code 33162

What shipping couriers do you use?

All orders are shipped using UPS & USPS Couriers.

Do you offer Overnight Shipping available?

Yes, Next Day Delivery and 2nd Day Air is available via UPS. Express Mail is available via USPS.

How long does shipping take?

Our goal is to minimize the shipping time to no more than three business days. In order to do this, we consider the destination address, the day of the week and the service requested before shipment. We ship all West Coast packages using USPS Priority unless UPS Expedited service is ordered. Most East Coast orders ship via UPS Ground. Please feel free to note your order with any special instructions in regards to shipping.

Will I receive a tracking number for my order?

Once the order is processed, a shipment confirmation email is sent to the email address on file.

The tracking says delivered but I have not received it. What do I do?

First check with the other members of the household and your neighbors to make sure they did not accept the delivery on your behalf. For USPS deliveries check the local postal locker if one exists and then contact your local post office and mail man. For UPS shipments, contact UPS to file a claim. In case of a missing package, please make sure to contact us and keep us informed of the situation.

RETURNS/EXCHANGES FAQ

How long do I have to return a product for full refund?

We offer a 14-Day 100% Money Back GUARANTEE. Please see our Returns Customer Service page for full details.

Who pays for return shipping?

The customer is always responsible for all costs of return shipping. (Warranty, Return, Exchange). We will pay the cost of shipping an exchange product. We will refund the original cost of shipping in the event of a returned product (Not including expedited shipping).

When and how will I receive my refund?

All refunds are processed within 48-72 hours after receiving the product back at our warehouse. All refunds will be issued via the form of payment used to place the original order. Please allow up to 10 business days to see the credit on your statement.

I ordered the wrong product, what do I do?

Contact us to initiate an exchange. We will gladly exchange any product in its original condition for another product of lesser or equal value.

How long do I have to send a product back for exchange?

We allow up to 30 days from the date of purchase to send a product back for exchange. All products sent for exchange must be in brand new condition.

WARRANTY FAQ

How long is the warranty for your products?

Please refer to the product page for the length of the warranty period. NSSC HID Kits are covered by a 1 Year Warranty. VisionPRO and McCulloch HID Kits come with a 2 Year Warranty.

How does your warranty work?

All warranties are handled and processed directly by us at our warehouse in Miami, FL. We will help determine the source of the problem and replace the defective item once it is received at our warehouse.

How do I submit a warranty claim?

Call us to open a warranty claim and depending on the problem we will provide additional information on how to get a replacement.

What does the warranty cover?

Our warranty covers ALL of the components of the product, including the ballasts, bulbs, wiring, connectors and accessories. Warranty does not cover any costs of installation, any return shipping or any vehicle components that might have been damaged by use of our products.

How long does the warranty process take?

We understand the urgency in having functioning lighting products and we do our best to process all warranties the same day they arrive at our warehouse. We send all replacements via USPS Priority Mail.

My light is out and I cannot drive without my lights, what can you do for me?

We understand that certain situations do not allow 4-5 days to carry out the warranty process. To help our customers we offer the option of placing a deposit for the replacement part to be reimbursed once the defective item is received.